Privacy Policy and Cookies

The website www.lusitanovillas.com is owned by Lusitano Garden Villas, Unipessoal, LDA, with tax identification number 516662066, located at Rua Padre Camilo Martins, 11, 9545-152 Capelas, referred to as Lusitano Garden Villas. This Privacy Policy and Cookies statement is intended to explain how Lusitano Garden Villas collects, stores, and processes personal data and other information that may be collected while browsing the website.

1. Guiding Principles

Lusitano Garden Villas is committed to ensuring the privacy and protection of the personal data of customers and visitors, following all legal and regulatory standards in line with the General Data Protection Regulation (GDPR). By using the Lusitano Garden Villas website, you agree to the practices described in this statement.

2. Data Collection

When using the Lusitano Garden Villas website, associated tools, and services, the following types of your personal information may be collected as needed:

• Name, email address, phone number, home, professional, and billing address;
• Government-issued identification documents required for reservation or identity verification, such as ID card, passport, driver’s license, and tax identification number;
• Payment information, such as payment card number, expiration date, and billing address;
• Booking-related preferences and requests, such as favorite accommodation types or specific dietary and accessibility needs, if available;
• Date of birth and gender;
• Geographic location;
• Images, videos, and other recordings;
• Social media account identifiers and other publicly available information;
• Communications with us (such as call recordings with customer service representatives for quality control and training);
• Searches, transactions, and other interactions with our online services;
• Other communications that occur through the platform between partners;
• Surveys and transactions made through the platform;
• Data provided about other people, such as booking companions;
• Information received about you from authorized service providers, which may include updated contact information, demographics, interests, and purchase history, used for market research and analysis.

The user guarantees that the personal data provided to Lusitano Garden Villas is true and becomes responsible for communicating any changes to it.

In addition to these data, during website access and navigation, computer data will also be automatically collected and temporarily stored in specific files, such as: Requesting processor’s IP address; Information about geographical location; Information about your visits and use of this website, including visit duration, page views, and website navigation paths; Date and time of access; Name and URL of the transferred file; Volume of transmitted data; Transfer status information, including completion; Identification data of browser software and operating system; Website from which you accessed our website; Search term used for our website; Name of the Internet service provider. These data are automatically deleted after a certain period, and they help improve our platform and associated services and tools, update and maintain accurate records, detect and investigate potential fraud, and promote our services more effectively. We also collect this information through automatic technologies like cookies placed on your browser with your consent, whenever applicable, when you access our sites or download and use our applications.

3. Purpose of Data Collection

All collected data are intended for use by Lusitano Garden Villas, enabling the use of services available on our website, ensuring service quality, and obtaining general website usage statistics.

We use your personal information for various purposes, including:

• Facilitating accommodation booking;
• Providing services related to booking and/or the account;
• Maintaining your search history, preferences, and accommodation, as well as similar information about your use;
• Enabling and facilitating the acceptance and processing of payments, vouchers, and other transactions;
• Providing loyalty programs;
• Collecting and allowing reviews related to bookings;
• Communications and marketing;
• Responding to your questions and information requests, as well as processing choices regarding information;
• Contacting you to provide information such as confirmations and updates about your reservation, for marketing purposes, or other purposes described in this Privacy Policy and Cookies;
• Promoting our products and services, optimizing these marketing activities to be more relevant to you, and assessing and analyzing the effectiveness of our marketing and promotions;
• Maintaining, improving, investigating, and evaluating the effectiveness of our website;
• Monitoring or recording calls, chat conversations, and other communications with our customer service team and other representatives, for quality control, training, dispute resolution, and other purposes described in this Privacy Policy and Cookies;
• Promoting security, verifying the identity of our customers, preventing and investigating fraud and unauthorized activities, defending against claims and other liabilities, and managing other risks;
• Complying with applicable laws, protecting our rights and interests, as well as those of our users, defending ourselves, and responding to law enforcement authorities, other legal authorities, and requests within the scope of legal proceedings;
• Complying with applicable security and counter-terrorism laws, anti-bribery, customs, and immigration laws, as well as other laws and due diligence requirements;
• Operating our business for lawful commercial purposes and within the law.

4. Data Storage

All customer and visitor data will be retained for the time necessary to fulfill legal obligations and guarantees. Customers and visitors can, at any time, request access, rectification, or deletion of their personal data by sending an email to bookings@lusitanovillas.com.

5. Data Sharing

Lusitano Garden Villas does not sell, rent, or provide your information to third parties. However, Lusitano Garden Villas may, with your consent as per this privacy policy, transmit some of your data to other service and goods providers. These entities’ privacy policies are generally similar to Lusitano Garden Villas, and they are prohibited from using customer and visitor information for any purpose other than requested by Lusitano Garden Villas, and they are obligated to maintain complete confidentiality in the treatment of this information. Lusitano Garden Villas may also provide this data to authorities for criminal proceedings.

6. Security and Confidentiality of Data

Lusitano Garden Villas uses various technological and organizational measures to ensure the security of collected information and the protection of collected personal data, preventing unauthorized use or access, alteration, disclosure, unauthorized loss, and destruction.

Lusitano Garden Villas stores customer and visitor data on its servers located in the European Union, protected and maintained in accordance with high-security standards and to comply with applicable privacy laws. In the case of very sensitive information, such as a credit card number, it should only be used with a secure server using the Secure Socket Layer (SSL) protocol, and no other way.

7. Use of Cookies

This website uses cookies to improve its service. Some cookies are essential to ensure the functionalities provided, while others are intended to improve performance and the user experience.

Types of Cookies Used:

• Analytical Cookies: Used for creating and analyzing statistics to improve the website’s operation, without collecting personally identifiable information.
• Functionality Cookies: Save user preferences regarding the use of the site, so that it is not necessary to reconfigure the site each time you visit.
• Third-Party Cookies: These cookies are created by third-party services, such as Google, YouTube, Facebook, among others. They may be used to show you advertising related to your actions on the website.

You have the option to accept or reject cookies. You should not continue accessing the Lusitano Garden Villas website after the cookie alert if you do not agree with their use. Most browsers automatically accept cookies, but you can easily modify this. If you do so, you may not have as effective an experience when visiting our site, and you will not take advantage of the interactive possibilities of the Lusitano Garden Villas site.

8. Links to Social Networks

You can access Lusitano Garden Villas’ Social Networks from our website. However, we are not responsible for their privacy and cookies policies, nor are we responsible for data processing after connecting to the respective social networks. We recommend reading the terms of use and privacy policies of these social networks to know exactly how they use the personal data of customers and visitors and the procedure to delete or limit the processing of this data.

For any questions related to the protection of your personal data or the cookies used, you can contact Lusitano Garden Villas at the following address: bookings@lusitanovillas.com.